Security Guarantee

We want you to have the highest level of confidence when you do business with MaoXing.

We offer you this simple guarantee:

MaoXing will cover losses in any of your MaoXing accounts due to unauthorized activity.

The highest levels of security are only possible when we work together. To ensure your protection under this guarantee, it is your responsibility to:

  • Safeguard your account access information.1

Please do not share your account access information, including but not limited to your login ID, password, PIN and transaction codes, with anyone. If you share this information with anyone, we’ll consider their activities to have been authorized by you.2

  • Report any unauthorized transactions to us as quickly as possible.3

If you suspect you are a victim of fraud, please contact us  immediately.

There may be other individuals to whom you grant authority in your account. Their activities in your account will also be considered authorized.2

We are committed to safeguarding your accounts and the privacy of your information, as stated in our  privacy policy .

Here is more information on The MaoXing Security Guarantee:

No. MaoXing automatically provides this protection.

If you suspect you have been a victim of unauthorized activity in your MaoXing account, notify MaoXing immediately. You are responsible for timely reviewing your account statements to ensure that no unauthorized activity has taken place in your account. We will promptly review your claim and assist you in taking measures necessary to protect you from further loss. You will be required to identify items of unauthorized activity and may be required to complete a notarized affidavit of fraud.  

No. If you share your MaoXing account access information with anyone or authorize account access through a third party app (except one that MaoXing has partnered with on our platforms) and that sharing or access leads to any loss in your account, the guarantee does not apply. Firms or apps that can act on or retrieve, aggregate, and present account information for financial activities are sometimes referred to as "aggregators." When you authorize an aggregator or instruct MaoXing to allow an aggregator access to your account information, the aggregator as well as its employees, agents and other financial apps and companies the aggregator does business with who access or receive your MaoXing account information ("aggregator third parties") are considered your authorized persons. The guarantee only applies to unauthorized activity in your account. What an aggregator or an aggregator third party does in connection with your account and your information, even if they fail to safeguard your account or information, is considered authorized by you, so the guarantee does not apply to their actions. 

No. When you allow or give a person (other than a MaoXing employee or MaoXing company) remote access into your device or MaoXing account, the activity taken by such person in your MaoXing account is not covered under the Guarantee.